CURRENT UPDATE: February 2022
Working in the new Covid environment
We are back to full working hours for face-to-face treatments.
- We operate under the Ministry of Health guidelines – this means all of our staff are double vaccinated against Covid-19. Along with Covid-19 screening and hand sanitising we strive to maintain a safe working and treating environment.
- Our Policy at J Marr Physiotherapy is that wearing a mask in this close contact environment is not mandatory. However, if you personally prefer to wear a mask, please feel free to do so. If you prefer, our physios are happy to wear a mask as well. Currently some of our physios are wearing masks when treating patients as standard procedure.
- Please call us on 09 294 7062 to make an appointment. You can also book online. In some cases we may use a video telehealth appointment to initially screen your injury before we see you in-clinic.
- For patients who are unwell and therefore unable to come into the clinic, we can offer our expertise through video telehealth consultations which ensure you can still receive the best possible physiotherapy advice, exercise programs and on-going support. We are able to effectively diagnose and treat your injury, which greatly assists with getting your injury assessed, diagnosed and to start you on your rehabilitation pathway prior to commencing face-to-face treatments.
- To keep you safe, we sanitise the rooms between patients and change all of our linen.
SCREENING QUESTIONS FOR APPOINTMENT BOOKING:
Below are several screening questions we have to ask when you are booking an appointment. Please also consider these at any time during your treatment period.
- Are you, or anyone who will present during the appointment, feeling unwell with flu-like symptoms such as a sore throat, fever, cough, shortness of breath, or recent loss of taste or smell?
- Do you, or a close contact, have a probable or confirmed COVID-19 case?
- Have you, or a close contact, been asked to quarantine/self isolate over the past 14 days? (If yes – has the quarantine period now finished?)
- In the past 14 days, have you worked on an international aircraft or shipping vessel or worked in a facility visited by international arrivals?
- Have you or a close contact of yours had a recent COVID-19 test or awaiting results?
- Do you or a close contact have any underlying health concerns or reasons that you would be deemed more vulnerable if you were to become ill?
If any of the above are applicable, please contact the clinic on 09 294 7062 or discuss with your physiotherapist. Thankyou for your co-operation and understanding.
UPDATE: 13 December 2021
COVID-19 UPDATE: we are OPEN at RED ALERT!
Starting Monday 13th December we are back to full working hours for face-to-face treatments.
- We operate under the Ministry of Health guidelines and mandates – this means all of our staff are double vaccinated against Covid-19. Along with Covid-19 screening, QR code scanning and hand sanitising is also required as we strive to maintain a safe working and treating environment.
- Our Policy at J Marr Physiotherapy is that wearing a mask in this close contact environment is strongly recommended. If you forget your mask, we do have them at reception. Please don’t be offended if we ask you to put one on as we wish to maintain a healthy clinic. Your Physio will be wearing a mask.
- Please call us on 09 294 7062 to make an appointment. You can also book online. In some cases we may use a video telehealth appointment to initially screen your injury before we see you in-clinic.
- For patients who are unwell and therefore unable to come into the clinic, we can offer our expertise through video telehealth consultations to ensure you can still receive the best possible physiotherapy advice, exercise programs and on-going support. We are able to effectively diagnose and treat your injury assisting greatly with getting patients assessed, diagnosed and started on their rehabilitation pathway prior to commencing face-to-face treatments.
- To keep you safe, we sanitise the rooms between patients changing all linen.
- The clinic is in the final stages of extensive renovations and new additions. There will still be some inconveniences over the next month while this major project nears completion but it will definitely be worth the wait.
SCREENING QUESTIONS FOR APPOINTMENT BOOKING:
Below are several screening questions we have to ask when you are booking an appointment. Please also consider these at any time during your treatment period.
- Are you, or anyone who will present during the appointment, feeling unwell with flu-like symptoms such as a sore throat, fever, cough, shortness of breath, or recent loss of taste or smell?
- Do you, or a close contact, have a probable or confirmed COVID-19 case?
- Have you, or a close contact, been asked to quarantine/self isolate over the past 14 days? (If yes – has the quarantine period now finished?)
- In the past 14 days, have you worked on an international aircraft or shipping vessel or worked in a facility visited by international arrivals?
- Have you or a close contact of yours had a recent COVID-19 test or awaiting results?
- Do you or a close contact have any underlying health concerns or reasons that you would be deemed more vulnerable if you were to become ill?
If any of the above are applicable, please contact the clinic on 09 2947062 or discuss with your physiotherapist. Thankyou for your co-operation and understanding.
UPDATE: 30 October 2021
COVID-19 UPDATE: We are open in Level 3!
Great news – finally we are open for face-to-face treatments but there are some restrictions. In addition we continue to offer video telehealth consultations for patients and in many cases this can assist greatly with getting patients assessed, diagnosed and started on their rehabilitation pathway prior to commencing face-to-face treatments.
- From Monday 15th November, we will be open from 7:30am to 7pm with slightly reduced availability to minimise Covid exposure and keep everyone safe.
- We operate under the Ministry of Health guidelines and mandates – this means all of our staff are double vaccinated against Covid-19. All patients must be double vaccinated to make in-clinic appointments, and screening, QR code scanning and hand sanitising is required.
- Please call us on 09 294 7062 to make an appointment. We may use a video telehealth appointment to initially screen your injury before we see you in-clinic.
- For patients who are either unwell or not double vaccinated we can offer our expertise through video telehealth consultations to ensure you can still receive the best possible physiotherapy advice, exercise programs and on-going support. We are able to effectively diagnose and treat your injury through this process.
- The clinic is in the final stages of extensive renovations and new additions. There will still be some inconveniences over the next month while this major project nears completion but it will definitely be worth the wait.
These are indeed trying times and requires co-operation from everyone to achieve a level of safety and freedom to move forwards together. At J Marr Physiotherapy we will be doing our utmost to keep all of our staff and patients safe and assist everyone in their recovery. Thankyou for your patience. Kia kaha!
UPDATE: 6 OCTOBER 2021
COVID-19 UPDATE: Return to Level 3 Alert Status
With the announcement that Tāmaki Makaurau Auckland will be moving through a 3 step transition over the coming weeks, we will be gradually re-opening our clinic:
- Under Steps 1 and 2, we are still offering appointments via video telehealth: book online here. Following an initial telehealth consultation, we can also see some patients in person where treatment is urgent and necessary: please call 092947062 to see if you qualify.
- Under Step 3, close-contact businesses can re-open, meaning we may be able to see all patients in person again, depending on health advise closer to the time.
Face coverings and scanning in are mandatory under all Level 3 Steps. Our physiotherapists will be wearing masks and we ask that you do the same. We will have masks for sale at the clinic. Please use the hand sanitiser provided when you enter the building.
Renovations are still on-going at the clinic following public health safety guidelines. In-person patients do not have any contact with the builders.
Thanks for your patience. Kia kaha!
UPDATE: 17 AUGUST 2021
COVID-19 UPDATE: Level 4 Alert Status
With the announcement tonight that New Zealand is moving into Level 4 lockdown status 11:59pm, Tuesday 17 August, we will unfortunately have to close our doors for face-to-face treatments. The clinic will re-open once Auckland is back to Level 2.
We will be offering patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation.
Whilst we cannot deliver hands-on treatment during this period, video telehealth provides an alternative solution to treatment and rehab. This option is available to patients that are already booked with us for the lockdown period AND for new appointments. Please book through our website or by phone (09 2947062). We will be in contact with our existing patients.
We will keep you updated. Apologies for any inconvenience, and stay safe.
UPDATE: 12 March 2021
COVID-19 UPDATE: Return to Level 1 Alert Status
12th March 2021: At Level 1 our clinic is open for in-person appointments. Please book through our website or by phone (09 2947062). Please continue to respect the hygiene measures we have in place – see our home page for details. Face masks are not required at Level 1.
We can still offer patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation. Please book through our website or by phone.
UPDATE: 7 March 2021
COVID-19 UPDATE: Return to Level 2 Alert Status
7th March 2021: With the announcement tonight that Auckland City is moving back into Level 2 lockdown status at 6am 7th March , we will be reopening for in-person appointments. Please book through our website or by phone (09 2947062). Social-distancing and hygiene measures will be in place – see our home page for details.
We can still offer patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation. Please book through our website or by phone.
UPDATE: 28 FEBRUARY 2021
COVID-19 UPDATE: Return to Level 3 Alert Status
28 February 2021: With the announcement tonight that Auckland City is moving back into Level 3 lockdown status at 6am 28th February, we will unfortunately have to close our doors for 7 days for face-to-face treatments until Auckland returns to Level 2.
We will be offering patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation.
Whilst we cannot deliver hands-on treatment during this period, video telehealth provides an alternative solution to treatment and rehab. This option is available to patients that are already booked with us between 28 February–6 March AND for new appointments. Please book through our website or by phone (09 2947062). We will be in contact with our existing patients.
We will keep you updated. Apologies for any inconvenience, and stay safe.
UPDATE: 18 FEBRUARY 2021
COVID-19 UPDATE: Return to Level 2 Alert Status
18th February 2021: With the announcement tonight that Auckland City is moving back into Level 2 lockdown status at midnight 17th February, we will be reopening for in-person appointments. Please book through our website or by phone (09 2947062). Social-distancing and hygiene measures will be in place – see our home page for details.
We can still offer patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation. Please book through our website or by phone.
UPDATE: 15 FEBRUARY 2021
COVID-19 UPDATE: Return to Level 3 Alert Status
15th February 2021: With the announcement tonight that Auckland City is moving back into Level 3 lockdown status at midnight 14th February, we will unfortunately have to close our doors for 3 days for face-to-face treatments until Auckland returns to Level 2.
We will be offering patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation.
Whilst we cannot deliver hands-on treatment during this period, video telehealth provides an alternative solution to treatment and rehab. This option is available to patients that are already booked with us between 15-17 February AND for new appointments. Please book through our website or by phone (09 2947062). We will be in contact with our existing patients.
We will keep you updated. Apologies for any inconvenience, and stay safe.
UPDATE: 31 AUGUST 2020
COVID-19 UPDATE: Level 2 Alert Status
Now Auckland is back in level 2 status we are now open for face-to-face assessments and treatments.
For all of you that have been patiently waiting to start face-to-face physiotherapy, we are now taking appointment bookings – you can book online or phone 09 2947062 to make an appointment.
** If you are feeling unwell or have any of the following symptoms please reschedule your appointment. Symptoms include; cough, fever, loss of smell, sore throat, runny nose or increased temperature. If you have had a recent Covid-19 test performed we ask that you have received a negative result before you come in for treatment. **
You will notice a few things have changed inside the clinic due to Covid-19:
- We ask all patients to please scan the Covid QR scan poster positioned on our front door before you enter. There are 2 more posters inside the reception area also.
- We ask all patients to wear a mask and to use the hand sanitiser in reception when they enter the clinic, before you go to the treatment room – and once again when you exit the treatment room.
- Your Physiotherapist will be wearing a face mask and a face shield/glasses – we recommend that all patients wear their own mask into the clinic and throughout the consultation. We will have a limited supply of masks for sale at reception if needed.
- All rooms are sanitised after every treatment consultation for your safety.
- We have Perspex screens up at reception.
- Payments can be done at reception by contactless method – Paywave using your credit card or Eftpos card. Alternatively, we can email you the invoice and this gives you the option of direct banking or credit card.
- Video Telehealth consultations are available for patients who are unable to come to the clinic due to time restraints, appointments or illness. These have been well received throughout Level 3 & 4 Alert levels and offer a great alternative to face-to-face consultations. You can book these online or phone 09 2947062.
Many thanks for your understanding during these trying times for everyone. We have made a huge commitment to ensuring the safety of all our patients and staff with our stringent hygiene protocols. We apologise for any inconveniences and thank you for your patience and continued support.
Stay safe,
The staff of J Marr Physiotherapy
UPDATE: 11 AUGUST 2020
COVID-19 UPDATE: Return to Level 3 Alert Status
11thAugust 2020: With the announcement tonight that Auckland City is moving back into Level 3 lockdown status at mid-day 12thAugust, we will unfortunately have to close our doors for 3 days for face-to-face treatments until we receive an update from the Government on Friday evening.
We will be offering patients the option of a video telehealth consultation to continue their physiotherapy or to have their initial consultation to get started.
Whilst we cannot deliver hands-on treatment during this period, video telehealth provides an alternative solution to treatment and rehab. This option is available to patients that are already booked with us between 12–15 August AND for new appointments. Please book through our website or by phone (09 2947062). We will be in contact with our existing patients.
We will keep you updated. Apologies for any inconvenience, and stay safe.
UPDATE: 13 MAY 2020
Level 2 Covid-19 Status:
We will be re-opening our clinics on Thursday 14th May 2020!
For all of you that have been patiently waiting to start face-to-face physiotherapy, we are now taking appointment bookings – you can book online or phone 09 2947062 to make an appointment.
** If you are feeling unwell or have any of the following symptoms please reschedule your appointment. Symptoms include; cough, fever, loss of smell, sore throat, runny nose or increased temperature.**
You will notice a few things have changed inside the clinic due to Covid-19:
- To ensure we monitor safe social distancing, we ask patients to remain in their cars when they arrive – our receptionist will call you to come in to the clinic for your appointment.
- We ask all patients to use the hand sanitiser in reception when they enter the clinic, before you go to the treatment room – and once again when you exit the treatment room.
- Your Physiotherapist will be wearing a face mask and a face shield/glasses – we recommend that all patients wear their own mask into the clinic and throughout the consultation. We will have a limited supply of masks for sale at reception if needed.
- All rooms are sanitised after every treatment consultation for your safety.
- We have Perspex screens up at reception now.
- Payments can be done at reception by contactless method – Paywave using your credit card or Eftpos card. Alternatively, we can email you the invoice and this gives you the option of direct banking or credit card.
- Video Telehealth consultations are available for patients who are unable to come to the clinic due to time restraints, appointments or illness. These have been well received throughout Level 3 & 4 Alert levels and offer a great alternative to face-to-face consultations. You can book these online or phone 09 2947062.
Many thanks for your understanding during these trying times for everyone. We have made a huge commitment to ensuring the safety of all our patients and staff with our stringent hygiene protocols. We apologise for any inconveniences and thank you for your patience and continued support.
Stay safe,
The staff of J Marr Physiotherapy
UPDATE: 27 APRIL 2020
Level 3 Covid-19 Status:
With NZ moving into Covid-19 Alert Level 3 on 28th April, more businesses and contractors can return to work, but must maintain their social distancing.
- What does this now mean for Physiotherapy?
Despite the easing for face to face appointments under Level 3, telehealth will still be used for the majority of patients. It is only ‘urgent’ cases that physiotherapists can undertake a face-to-face consultation. This means physiotherapy clinics cannot reopen their doors to see patients on a ‘business as usual’ basis.
- What does ‘urgent care’ look like?
Under Alert Level 3 the Ministry of Health has stated the following criteria for seeing an ‘urgent care’ patient face-to-face:
‘Urgent care’ for community allied health professionals is defined by the Ministry of Health as:
- a condition which is life or limb threatening
- treatment required to maintain the basic necessities of life
- treatment that cannot be delayed or carried out remotely without risk of significant harm or permanent and/or significant disability
- treatment which cannot be delivered by a service which is currently operating or by health professionals that are already in contact with the patient.’
If you fit these criteria and would like a face-to-face physiotherapy consultation then please phone 092947062 to discuss your situation. We are required to register all face-to-face consultations with the Physiotherapy Board of NZ prior to booking an appointment under Alert Level 3.
- Video Telehealth appointments:
We have found the video Telehealth consultations have been extremely beneficial in providing treatment to the patients and keep them progressing. We have been busy providing Physiotherapy via Video telehealth consultations during the Level 4 lockdown.
The system we utilise to provide this form of physiotherapy is simple and easy to use for patients. All you need is either a laptop, smartphone or tablet to get started. A computer with a camera will also work well. Failing this we can use telephone calls to assist you.
If you require physiotherapy now then you can book here for a video Telehealth consultation!
We look forward to helping you,
Stay safe
UPDATE: 24 MARCH 2020
Level 3 and 4 Covid-19 Status:
With the announcement of national Level 3 and 4 status on 23/03/2020, we have had to temporarily cease our services in the clinic until the status returns to level 1 or 2.
However, we know our patients still require our physiotherapy services and new injuries will still occur even in self-isolation and during this period of physical distancing.
What J Marr Physio can offer you during this time:
We will be offering an online Telehealth service so we can do video calling for injury assessments, treatment advice, exercise programs, and referrals. We are currently working with ACC with the aim to get this service up and running by the end of the week.
Please keep checking our website and Facebook page for updates.
If you are in need of urgent advice, please call the clinic on 09 294 7062 and leave a message with your phone number. We will get in touch within 24 hours.
Thankyou and keep safe!
UPDATE: 23 MARCH 2020
Due to the Covid-19 pandemic we are doing everything we can to implement the highest hygiene standards to keep our workplace, patients and staff safe. We ask you to do the same. We are now required to wear facemasks when interacting with patients – please don’t be alarmed. We are healthy and want to remain that way and keep you well too!
If you have any of the symptoms of Covid-19 please do not come in to our clinic, but contact HEALTHLINE on 0800 358 5453. Similarly, if you have any cold or flu symptoms, we will need to reschedule you until you are symptom-free.
New Zealand is currently at Level 2 status with the Covid-19 classification. If this elevates to Level 3 or 4, we will temporarily cease our service in the clinic until the status returns to level 1 or 2. We are currently investigating ways that we can keep your rehabilitation progressing during the pandemic.
We will be offering an online Telehealth service so we can do video calling for injury assessments, treatment advice, exercise programs and referrals. We are currently working with the aim to get this service up and running by next week.
We will keep updating our website on any further developments. Thank you and keep safe!
For more information on Covid-19, please go to covid19.govt.nz.