UPDATE: 13 MAY 2020

Level 2 Covid-19 Status:

We will be re-opening our clinics on Thursday 14th May 2020!

For all of you that have been patiently waiting to start face-to-face physiotherapy, we are now taking appointment bookings – you can book online or phone 09 2947062 to make an appointment.

** If you are feeling unwell or have any of the following symptoms please reschedule your appointment. Symptoms include; cough, fever, loss of smell, sore throat, runny nose or increased temperature.**

You will notice a few things have changed inside the clinic due to Covid-19:

  1. To ensure we monitor safe social distancing, we ask patients to remain in their cars when they arrive – our receptionist will call you to come in to the clinic for your appointment.
  2. We ask all patients to use the hand sanitiser in reception when they enter the clinic, before you go to the treatment room – and once again when you exit the treatment room.
  3. Your Physiotherapist will be wearing a face mask and a face shield/glasses – we recommend that all patients wear their own mask into the clinic and throughout the consultation. We will have a limited supply of masks for sale at reception if needed.
  4. All rooms are sanitised after every treatment consultation for your safety.
  5. We have Perspex screens up at reception now.
  6. Payments can be done at reception by contactless method – Paywave using your credit card or Eftpos card. Alternatively, we can email you the invoice and this gives you the option of direct banking or credit card.
  7. Video Telehealth consultations are available for patients who are unable to come to the clinic due to time restraints, appointments or illness. These have been well received throughout Level 3 & 4 Alert levels and offer a great alternative to face-to-face consultations. You can book these online or phone 09 2947062.

Many thanks for your understanding during these trying times for everyone. We have made a huge commitment to ensuring the safety of all our patients and staff with our stringent hygiene protocols. We apologise for any inconveniences and thank you for your patience and continued support.

Stay safe,

The staff of J Marr Physiotherapy


Level 3 Covid-19 Status:

With NZ moving into Covid-19 Alert Level 3 on 28th April, more businesses and contractors can return to work, but must maintain their social distancing. 

  • What does this now mean for Physiotherapy?

Despite the easing for face to face appointments under Level 3, telehealth will still be used for the majority of patients. It is only ‘urgent’ cases that physiotherapists can undertake a face-to-face consultation. This means physiotherapy clinics cannot reopen their doors to see patients on a ‘business as usual’ basis.

  • What does ‘urgent care’ look like?

Under Alert Level 3 the Ministry of Health has stated the following criteria for seeing an ‘urgent care’ patient face-to-face:

‘Urgent care’ for community allied health professionals is defined by the Ministry of Health  as:

  • a condition which is life or limb threatening
  • treatment required to maintain the basic necessities of life
  • treatment that cannot be delayed or carried out remotely without risk of significant harm or permanent and/or significant disability
  • treatment which cannot be delivered by a service which is currently operating or by health professionals that are already in contact with the patient.’

If you fit these criteria and would like a face-to-face physiotherapy consultation then please phone 092947062 to discuss your situation. We are required to register all face-to-face consultations with the Physiotherapy Board of NZ prior to booking an appointment under Alert Level 3.

  • Video Telehealth appointments:

We have found the video Telehealth consultations have been extremely beneficial in providing treatment to the patients and keep them progressing. We have been busy providing Physiotherapy via Video telehealth consultations during the Level 4 lockdown.

The system we utilise to provide this form of physiotherapy is simple and easy to use for patients. All you need is either a laptop, smartphone or tablet to get started. A computer with a camera will also work well. Failing this we can use telephone calls to assist you.

If you require physiotherapy now then you can book here for a video Telehealth consultation!

We look forward to helping you,

Stay safe


Level 3 and 4 Covid-19 Status:

With the announcement of national Level 3 and 4 status on 23/03/2020, we have had to temporarily cease our services in the clinic until the status returns to level 1 or 2.

However, we know our patients still require our physiotherapy services and new injuries will still occur even in self-isolation and during this period of physical distancing.

What J Marr Physio can offer you during this time:

We will be offering an online Telehealth service so we can do video calling for injury assessments, treatment advice, exercise programs, and referrals. We are currently working with ACC with the aim to get this service up and running by the end of the week.

Please keep checking our website and Facebook page for updates.

If you are in need of urgent advice, please call the clinic on 09 294 7062 and leave a message with your phone number. We will get in touch within 24 hours.

Thankyou and keep safe!


Due to the Covid-19 pandemic we are doing everything we can to implement the highest hygiene standards to keep our workplace, patients and staff safe. We ask you to do the same. We are now required to wear facemasks when interacting with patients – please don’t be alarmed. We are healthy and want to remain that way and keep you well too!

If you have any of the symptoms of Covid-19 please do not come in to our clinic, but contact HEALTHLINE on 0800 358 5453. Similarly, if you have any cold or flu symptoms, we will need to reschedule you until you are symptom-free.

New Zealand is currently at Level 2 status with the Covid-19 classification. If this elevates to Level 3 or 4, we will temporarily cease our service in the clinic until the status returns to level 1 or 2. We are currently investigating ways that we can keep your rehabilitation progressing during the pandemic.

We will be offering an online Telehealth service so we can do video calling for injury assessments, treatment advice, exercise programs and referrals. We are currently working with the aim to get this service up and running by next week.

We will keep updating our website on any further developments. Thank you and keep safe!

For more information on Covid-19, please go to covid19.govt.nz.